Lead Technical Quality Manager (TQM) – NA Services Canada

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

What you’ll do

As the Lead TQM, you will:

• Lead Premium Engagement program
• Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Lead engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
• Lead engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
• Lead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops

What you bring

• Strong SAP business and technical solution architecture expertise.
• 8 -10+ years of hands-on experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
• Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
• SAP project management, value management, and quality management practices
• Experience leading design, implementation, and change management projects
• Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
• Experience working with c-levels, senior leaders, influencers, and trusted advisors
• Strong facilitation, negotiation, and de-escalation skills
• Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology

Meet your team

SAP Premium Engagement Lead works with customers with Premium Engagement contracts and is responsible for leading the overall orchestration of delivery of contracted services.

#CSSNA

FRENCH TRANSLATION:

Ce que tu vas faire

En tant que Lead TQM, vous devrez :

Programme d’engagement Lead Premium

Diriger l’analyse de la situation/des exigences du client, y compris les exigences commerciales, le programme/projet, l’informatique, la transformation, l’architecture, le développement, l’infrastructure et les sujets opérationnels

Diriger la planification de l’engagement des services d’engagement Premium en fonction de la situation/des exigences des clients, des solutions, créer une proposition de valeur, sécuriser l’alignement des clients, les contrats, y compris travailler avec les équipes de compte, les experts en solutions ou du secteur, les partenaires, les cadres et les équipes d’assistance à la livraison

Diriger la qualité de l’engagement et l’exécution des services d’engagement Premium, y compris la gouvernance, la gestion des principaux problèmes/escalades, les rapports et présentations de la direction, la dotation en personnel, l’approvisionnement, la gestion des contrats et la prestation de services

Diriger des services ou des ressources d’ingénierie pour des projets de bout en bout ou des activités par phases ciblées, y compris la conception, l’optimisation, l’évaluation, l’intégration technique, la validation, les opérations, les escalades, la formation et les ateliers

Ce que tu apportes

Solide expertise en architecture de solutions commerciales et techniques SAP.

8 à 10 ans d’expérience pratique avec les solutions d’entreprise, les solutions sectorielles, les solutions de plate-forme, les solutions SaaS, les technologies tierces ou les technologies partenaires de SAP.

Expérience avec SAP HANA, S/4 HANA ou SAP Business Technology Platform préférée.

Gestion de projet SAP, gestion de la valeur et pratiques de gestion de la qualité

Expérience dans la direction de projets de conception, de mise en œuvre et de gestion du changement

Avant-vente, solutions, approvisionnement, cycles de vie des contrats, renouvellements de contrats et expérience de fidélisation des clients

Expérience de travail avec des cadres supérieurs, des hauts dirigeants, des influenceurs et des conseillers de confiance

Solides compétences en facilitation, négociation et désescalade

Baccalauréat ou maîtrise STEM : sciences, technologie, ingénierie, mathématiques ou expérience équivalente dans le domaine de la technologie

Rencontrez votre équipe

SAP Premium Engagement Lead travaille avec les clients avec des contrats Premium Engagement et est chargé de diriger l’orchestration globale de la livraison des services contractuels.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 367839 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.