Professional Services Architect – Bilingual

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

The Professional Services Architect plays a very critical role and is a strong technical specialist possessing the ability to map technical solutions in multiple disciplines to business problems, provide innovative solutions to our clients most pressing needs, and influence delivery capability. You will be the face of Softchoice Professional Services to our biggest clients, and will be the technical lead for our largest projects.

For these projects, you will work with our clients in the pre-sales and delivery cycles to ensure we are meeting their current and future requirements. You will possess the business acumen to help clients understand how our technical solutions will enable their businesses to grow and become more efficient. You will have architecture delivery responsibilities for the project, with multiple engineers deploying the solutions that you help craft for our clients. Additionally, you will have primary lead responsibility for delivering initial engagements of new service offerings.

What you’ll do:

• Customer Projects:
  • Assist in delivery of more complex engagements that may span multiple disciplines
  • Oversight and QA role on SOWs and client facing documentation
  • Work in concert with program/project manager(s) attached to the client to inform scope and estimates
  • Work in conjunction with System Engineers and Project Managers to plan and lead technical deployments
• Quality and Capability: Influence delivery
  • Assess skillsets and identify knowledge gaps for Systems Engineers on your immediate team
  • Identify training or learning opportunities
  • Identify opportunities to increase delivery quality
  • Lead initiatives to continually increase overall team performance
• Business Development: Presales Meetings, SOW peer review
  • QA role/Peer review may extend into all Statements of Work of a certain dollar value and/or with strategic clients
  • Work in conjunction with partners and client to ensure that technical solution architecture reflects business goals and can address business challenges
• Business Alignment: Innovations, Sales and Presales
  • Align Professional Services delivery methodology
  • Actively contribute to Practices through work on special projects to develop new solutions, cross-practice offerings and delivery standards
  • Achieve external certifications in core field of expertise

What you’ll bring to the table:

• 7 years’ experience in a professional services capacity
• Must be able to develop new service offerings and provide solutions to technical/business problems
• Expert level skill and experience in the following:
  • SDA – Software defined architecture
  • ACI – Cisco Application Centric Infrastructure
  • DNAC – Dynamic Network Access Control
  • Cisco Networking (CCIE required)
• Intermediate to Expert level skill and experience in one or more of the following technologies:
  • Hybrid IT – AWS/Azure
  • NSX-T, NSX-V
• Travel up to 10% to multiple offices
• Potential after-hours work
• Post-secondary education, preferred

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• We offer hybrid and remote working opportunities.

• Comprehensive benefits from day one of employment.

• We offer meaningful work and opportunities for career growth.

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

• We offer an opportunity to build and grow a career in the technology industry.

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.

• Softchoice has been certified as a Great Place to Work in the United States for several years.

• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.

Job Requisition ID: 5211
EoE/M/F/Vet/Disability

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Mid-Senior Level