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Security Operations Incident Specialist, Associate Manager

Accenture

This is a Contract position in Montreal, QC posted November 18, 2021.

Accenture’s unique ability to combine deep Security expertise across Strategy, Technology and Operations means that it can offer clients an enterprise-wide security program to predict, protect, detect, and respond to threats in an industry specific context.

As part of Accenture’s Managed Security Services we manage, maintain and enhance global cybersecurity operations’ capabilities to detect, proactively hunt for and respond to advanced cyberattacks. Specific offerings include security monitoring; threat intelligence; managed detection & response (MDR); security tools & infrastructure management; managed hunting & response; and vulnerability management.

Responsibilities:
•    Will facilitate incident management meetings and lead coordination activities associated with incident management

Will review ticket queues and make sure tickets are appropriately assigned

Will periodically review incident playbooks and revise them for accuracy and completeness

Will play a key role in managing client relationships
•    Will ensure compliance with SLAs as well as relevant process and procedures and will play an active   role in continually improving them
•    Will compile and present reports to the client
•    Will coach and mentor more junior resources.

•    Will perform back up activities for security operations manager appropriate resolution of incidents