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Senior Computer Technician

Fed IT

This is a Contract position in Montreal, QC posted November 13, 2022.

* Provide assistance to users;
* Provide N2 Helpdesk assistance to end users and assist with N1 if required;
* Manage the onboarding and departure process of IT employees, as required;
* Process IT requests and incident reports according to priority;
* Guide and train junior support staff;
* Review existing IT support procedures and document new ones;
* Troubleshoot and escalate L3 support cases;
* Review global tickets and collaborate with global IT support organization;
* Communicate with external partners to solve problems and manage tickets if necessary;
* Support users with client computers and auxiliary computer equipment;
* Deploy pre-packaged or documented software as needed using the provided tools;
* Prepare client computers, mobile devices, access cards, etc. for new employees;
* Manage the distribution of assets such as desktop and laptop computers, telephones and IT equipment;
* Infrastructure management;
* Check the local IT infrastructure, ensuring that all systems comply with the guidelines;
* Assist the global infrastructure team to improve system documentation and checklists;
* Connaissance supérieure de Windows et Office 365;
* Expérience d’assistance informatique pour les utilisateurs finaux;
* Expérience avec les systèmes de communication et de collaboration (Outlook, Teams, O365);
* Connaissance de la technologie réseau et de la sécurité (WAN, LAN, WLAN);
* Connaissance de l’administration Windows Server (2019/2016) ou Linux;
* Diplôme universitaire en informatique (B.Sc.) ou au moins 5 ans d’expérience dans un poste similaire;
* Parle couramment l’anglais;
* Communication supérieure et compétences sociales;


Salary: 65000-70000