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Senior Quality Analyst


This is a Contract position in Montreal, QC posted September 18, 2022.

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Senior Quality Analyst

Senior QA Analyst

The senior QA Analyst is responsible to identify high-level test scenarios, write test cases, and execute manual test scripts, report and follow-up on resolution of defects.  In addition, he is responsible to carry out all QA related tasks as per the defined standards and procedures and deliver in a timely manner.

A more senior QA Analyst also participates in the test strategy and test plan definitions and is able to assess impact of changes to the Ariel EAS solution from a QA perspective.  In addition, he is able to support and peer-review tasks of other QA resources. 


  • Communicate with Functional Leads, Business Analysts, Solution Designers or Developers to have a clear understanding of the testing scope
  • Analyze technical documents to identify high-level test scenarios
  • Apply structured testing techniques to develop positive and negative test cases
  • Ensure 100% test coverage while developing test cases
  • Build manual test scripts by identifying expected results and corresponding test data for execution
  • Maintain the test suite up to date based on newly added or change in existing functionalities
  • Inform QA Leads about resources (e.g. data, environment, etc.) required for test execution
  • Prioritize test execution based on priority assigned to test cases
  • Execute manual test scripts, capture actual results and report defects
  • Follow-up on resolution of defects within the established timeframe and perform retest as required
  • Work closely and report testing progress to QA Leads
  • Raise the flag when foreseeing major risks in terms of deadline or on the quality of product being delivered
  • Carry out all QA related tasks as per the defined standards and procedures
  • Meet deadlines by properly managing and prioritizing assigned tasks

the senior QA Analyst will also:

  • Participate in test strategy and test plan definition
  • Assess impact of changes and identify corresponding test cases for regression testing
  • Propose solutions or workarounds to counteract problems encountered
  • Support and peer-review tasks of other QA resources
  • Provide client support as required
  • Provide training, when required, through the training program from Ariel EAS
  • Propose solutions, find possible improvements to reduce work time and costs


  • Keen interest in deepening his knowledge on the Ariel EAS solution
  • Be able to put themselves in the shoes of our clients (understand what external customers require from a testing perspective)
  • Know how the different components of the Ariel EAS solution interact with each other
  • Curious, discipline, creative
  • Detailed oriented, analytical
  • Use of both logical and lateral thinking
  • Logical thinking – ability to put together all information and reason and think about next steps
  • Lateral thinking – do not duplicate what others have done (i.e. the obvious)
  • Use of a combination of concepts (ideas, strategies, methodologies from learning and past experience) and data (facts, information from research and investigation) to approach problems in a structured manner
  • Clear and constructive communication to stakeholders
  • Capable to communicate with technical and non-technical people
  • Think from users’ perspective
  • Do not compromise on quality
  • Be open to suggestions
  • Take ownership
  • Accountability, i.e. deliver as per stated and planned

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.