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Maison Birks: Information Technology Technician

Maison Birks

This is a Full-time position in Montreal, QC posted July 22, 2021.


PURE DELIGHT.Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service.

We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.As an Information Technology Technician for our Birks Corporate Office, located in Downtown Montreal, you will get to embody our belief in the promise of a brighter tomorrow through each interaction.

As such, you will get to work in a highly motivated team that values excellence, hard work and team work.ARE YOU OUR HIDDEN GEM?The Information Technology Technician position has broad responsibility for all areas of technical support and maintenance, with emphasis on Client Support.

This position supports the Administrator, POS Systems in support, maintenance, administration, and documentation of company data communications and client/server systems consistent with customer needs and company objectives.

Also provides guidance and level support to other IT associates.

Responsible for the help desk support center (MDM Service Desk).In Addition, the Information Technology Technician will be expected to… Provide friendly and helpful customer service as 1st point of contact, requiring telephone support, remote support, or onsite support for end-user printing, computing and or connectivity.

Coordinate on site visits and handle installation of basic hardware onsite such as workstations, monitors, keyboard/mouse, network cables, etc.

Assist clients with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs, resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning) Maintains accurate records of completed and pending jobs using our Service Desk System (start/end times, work performed details) where required, will escalate incidents and/or problems.

Interface effectively with the client to maintain the highest degree of customer satisfaction.

Have an understanding of Client operations in order to deliver exceptional maintenance and support services.

Stay abreast of new technologies, participate in company-sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by management.

Demonstrate good social skills in a professional environment.

Identify ongoing issues and look for ongoing ways to improve service to customers.

Other related duties as required.Our ideal candidate has… College Degree in a Computer Science preferred Supplemental, continuing education is an asset.

Minimum of one year of experience in the related field is required.

Experience with Office365, Active Directory, Exchange Experience with Windows 10 and Windows 7 environments Experience working with ticketing systems.

Experience drafting self-help documentation.

Demonstrated previous experience with computer hardware troubleshooting.

Strong interpersonal, organization, time management and communication skills are required: Ability to troubleshoot on a variety of computer equipment and systems (Windows, Mac, etc.) Exceptional face to face and telephone customer focused presence Excellent communication, organizational, interpersonal and customer service skills Must be able to work within a team environment, as well as on their own with minimal supervision.

Must be analytical and possess excellent communication skills and business acumen.

Basic networking understanding Exceptional customer service Logical troubleshooting, i.E.

ability to work collaboratively with team members Bilingual: French and English (spoken/written).OUR PROMISE OF DELIGHT At Birks, you will find a management team that truly cares about your professional growth.

You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.In return for your commitment to excellence, we offer… Competitive earnings Social benefits Wellness program Award and recognition programs Innovative and unique training programs Employee discountsCome join us at Birks, and let your true self shine!Are you the gem we are looking for?