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MindGeek: Servicedesk Technician

MindGeek

This is a Full-time position in Montreal, QC posted September 17, 2020.

We are a seeking a motivated Service Desk technician to help support our organizations internal clients and employees.What You’ll Be Doing Provide client support and technical issue resolution via e-mail, phone, and other electronic medium Configure equipment in order to connect to Internet application servers Maintain MAC workstations and help in supporting Windows 10 workstations Deploy new workstations and install all software.

Troubleshoot software and hardware issues Obtain general understanding of OS and application operations related to company offered services Provide help-desk support to end-users (local and remote) Level, I & II Additional duties include, but aren’t limited to: installing, patching, maintaining software, email, etc.

Must HavesWhat you’ll need to be successful: A minimum of 1 year in a similar role Knowledge of MAC workstations and notebooks; and Windows 10 desktops, Windows networking and Active Directory Understanding of LAN/WAN Networking technologies (wireless, IP, IPX, NetBios, DNS, DHCP, WINS) and components (Firewall, Routers & Switches) Excellent troubleshooting skills As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees