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Novatech Analytical Solutions Inc.: Field Service Technician

Novatech Analytical Solutions Inc.

This is a Contract position in Montreal, QC posted February 17, 2021.

Job Description Field Service TechnicianThrough innovating and offering customized analytical solutions to our customers, our company has become a leader in its field.

National in scope, Novatech specializes in industrial analytical instrumentation.

Due to sustained growth during the past several years, our team continues to expand.

Offering excellent working conditions and competitive salaries, our ongoing goal is to provide an enhanced employee experience and great place to work.With offices based in Mississauga, we are open to Field Service Technician located in Hamilton, London and Sarnia regions.

Reporting to the Service Director, the position will consist in maintaining and repairing the analytical instruments and installations at client sites, and will include: Calibration, maintenance, diagnostics and repair of analytical instruments on site or at our Mississauga office; Execution of preventive maintenance contracts; On-site start-up and commissioning service of Novatech analytical systems; Telephone support; After sales technical training; Renewal and promotion of annual service contracts; Regular interface with our suppliers’ service departments; Close collaboration with fellow technicians, sales and project teams; Administrationof service tasks such as submissions, work orders, service reports and RMAs via SAP by Design CRM / ERP system; Participation in the management of the service inventory; Travel across Ontario and occasionally elsewhere in Canada and the United States; Occasional trips required for supplier training outside Canada.You have the profile we are looking for if you have: College diploma (DEC) in industrial electronics, or instrumentation and control of industrial processes (AEC); Ideally 5 yearsexperience in service of analytical instruments; Excellent command of English (spoken and written); Knowledge of CRM / ERP systems, ideally SAP; Computer skills (Outlook, Word, Excel, etc.); A valid driver’s license and car.To be successful, you are:Autonomous, organized and motivated Positive in attitude and a good communicatorAdaptable to change and ability to work under pressure and with potential conflicting prioritiesNovatech offers excellent working conditions and benefits:Competitive Group Insurance paid 100%; Annual bonus program; RRSP &DPSP match; Free Coffee & Parking;Paid trainings; Wellness program; And of course, competitive salary.