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System Soft Technologies: Service Desk/Onsite Technician

System Soft Technologies

This is a Full-time position in Montreal, QC posted February 22, 2021.

LdquoSystem Soft Technologies is widely recognized for its professionalism, strong corporate morals, customer satisfaction, and effective business practices.

We provide a full spectrum of business and IT services and solutions, including custom application development, enterprise solutions, systems integration, mobility solutions, and business information management.

System Soft Technologies combines business domain knowledge with industry-specific practices and methodologies to offer unique solutions, and enable clients to compete with global standards.

We find a client-centric approach and a passion for excellence is key in distinguishing ourselves from our competition and in accompanying you on your journey.Rdquo Job Description for Onsite Technician Maintains daily communication with team and hits productivity standards.

Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests Responds to High and Critical priority ticketsprojects according to standard operating procedures Serve as Customer-facing and Second Tier responder for all Incidents and requests.

Monitor and troubleshoot all production networks, servers, applications and services.

Evaluate and escalate issues as needed Provide Onsite technical support via a combination of telephone and remote support tools Take deliveries from Homebased user of returned equipment, Update Asset software Manage deliveries of tapes and outgoing packages Qualifications for Onsite Technician 1-2 years of system administration experience Atleast 1 to 2 years of experience in a Service Desk environment.

ITIL Foundation or equivalent experience Ability to contribute to a high-performing, motivated workgroup Ability to contribute to the creation of an environment that motivates colleagues Ideal candidates can email resumes or call me at