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Aheeva: Technical Writer


This is a Full-time position in Montreal, QC posted February 15, 2021.

Aheeva Technology is a Montreal based company that offers state-of-the-art Contact Center Solution to customers around the world.

We are looking to hire a talented and experienced Software Technical Writer to join our dynamic and hard-working Product team.The candidate must be able to understand complex and distributed software solutions in order to produce high quality technical documentation (online and offline) for an audience ranging from customer service representatives to system administrators.You will be working collaboratively in a friendly and fun environment with a small team of developers, technical support specialists, and product managers where everyone around you is technically qualified and contributes to the overall success of the Aheeva product.You will be responsible for producing high-quality (online and offline) documentation that reflects the quality of our product.

You will ensure that our guides are intuitive, easy-to-follow/use, accurate and up-to-date with every release.The position will report to the VP Software Development.

This is a job creation, we are looking for someone who has an advanced sense of aesthetic judgment, who is creative, curious, motivated and has good interpersonal skills.If you think you are talented and excellent in explaining complex concepts in simple words, then it will be a pleasure meeting with you.ResponsibilitiesResponsible for writing and producing user-friendly and comprehensive Administration Guides, User Guides, technical guides including instructions and tutorials to help our users better understand and utilize the softwareWrite and maintain easy-to-understand online and offline guidesObtain an in-depth understanding of products and applications to translate into comprehensive contentBe in the customers’ shoes using the software to ensure that the documentation easy to follow and reflects best practicesProactively engage stakeholders to gather information and feedback to ensure that features, enhancements, and changes are fully documented, and review frequently to keep content relevant and up-to-dateEvaluate current content and develop innovative approaches for improvementOccasionally creating content for social media channels posts QualificationsUniversity degree in Technology or Computer Science (Bachelors or Master’s) preferably in English combined with 5 years of proven working experience as a Software Technical Writer.High quality and perfect English skill oral and written, with a keen eye for detailswith :Good experience with Help Authoring Tools to create online and offline documentation with different output format such as Adobe RoboHelpExperience writing comprehensive web service and API documentation.Ability to produce high quality documentation and procedural material for multiple audiences, paying meticulous attention to detailsAbility to write in both editorial and instructional modesAbility to produce diagrams and/or videos to make complex concepts easily understandableExcellent communication skills with the ability to articulate ideas in a clear and concise waySoftware development experience (desirable)Location: Possibility of working remotely.