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Bilingual customer contact centre associate

Prime Hires

This is a Full-time position in Montreal, QC posted November 5, 2019.

Job Description Start date: ASAPHours: Shift work between 6:30 am and midnight.

Open 7 days a weekTraining: Between 8 to 12 weeks and is regular office hoursJob descriptionLaunch your career in financial services by joining our all-star team of customer experience professionals.

As a Customer Contact Centre Associate, your passion for providing meaningful advice-based interactions with customers will ensure successful outcomes for both our customers and your career.As a Customer Contact Centre Associate, you will:Act as a first line of contact and trusted consultant to our customersUnderstand our customers’ needs and recommend the right products and services to meet themUse critical thinking to remain solution-focused and recognize the big pictureIdentify opportunities to help our customers and grow our businessEmbark on a career journey that will allow you to build incredible foundational knowledge, skills and experiencesWork with us to grow your career with a wide range of opportunitiesThe customer is at the centre of everything we do, and we’re intent on being the best and—only—option in their eyes.

In this role you’ll get to experience world-class training to prepare you for your role, as well as ongoing coaching to help ensure you are confident and successful every step of the way.

While you help our customers achieve their personal goals, we support you in achieving your professional goals.

Here, your ideas will be heard and your potential will be recognized.

We know you’ll feel welcome and part of an amazing team from day one!Qualifications:To help our customers experience efficient and incredible interactions, you’ll need:A passion for customer serviceA positive, enthusiastic attitude, with strong people skillsFluency in both English and FrenchThe ability to multi-task, with above-average technical skills.

Company Description At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match.

With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.