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Bilingual operations officer iii

Prime Hires

This is a Part-time position in Montreal, QC posted February 13, 2020.

Bilingual Operations Officer III Our client is a top financial institution with significant North American holdings.

They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview The National Call Center group supports Retail branches and partners, we operate with a strong focus on identifying deficient forms and resolving through further communications with our partners.

We support our customers and partners enquiries via telecommunications and written correspondence.

Our mission is to deliver on First Time Right, enabling end-to-end service perfection for both customers and partners leading to a Legendary experience for all branches nationally.

The successful candidate is a hardworking and highly motivated individual, who is delivering legendary customer service and looking for an opportunity to learn and develop leadership interpersonal skills.

1 year contract, part-time between 25-30hrs, 5 days/week, 5-6hrs/day (must be available 5 days a week minimum 5hrs/day).

What you will achieve in this role:
• Passion for and outstanding customer service skills
• Desire to resolve branches concerns using a Can-Do attitude
• Effectively applying communication skills (written &verbal) in both French and English
• Apply active listening skills are essential
• Excellent attention to detail and accuracy
• Phenomenal teammate & able to work independently with minimal supervision
• Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur What you will bring to this role:
• Requires fully fluent communication skills in French & English
• Display professional telephone etiquette when communicating with customers and apply CEM
• Work independently and collaboratively
• Analytical and ability to exercise good judgment when decision-making
• Be knowledgeable of branch processes
• Accurate, organized and can multi-task and thrive in a customer driven and time-sensitive department
• Ability to quickly learn new systems and applications
• Knowledge of Banking processes and/or retail is an asset
• Call centre and banking experience is an asset
• Knowledge of Microsoft Office (Word, Excel) and PC admin: CIF, CPA, WPS, ACS, EMS, RSP, TRM, BIF, BPF are an asset We thank you for your interest in the position, however, only those who are qualified will be contacted Inclusion and Equal Opportunity Employment Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.