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Call Centre Advisor – 100% remote


This is a Contract position in Montreal, QC posted September 4, 2021.

Job DescriptionFounded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health.

The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the ””Group”” or the ””Bank””).

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers.

With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.When you wake up in the morning, you””””ll be excited to start the day because you and team are empowered to make a difference for a client This position is ideal for anyone looking to start their career in the banking industryResponsibilitiesYou will support our customers in their daily transactional needs.

You will also work in collaboration with the Consultants, Personal Services working in branch.

You would support your colleagues in their advisory and business development roles in order to provide clients with the opportunity to improve their overall financial health.

As such, your mandate will be to serve customers calling their customer contact center and meet their needs.Working hours: 37.5 hours / week teleworking.

You should be available Monday to Friday (07.00 21.00)Starting date: June 21Qualifications Six months to one year of customer service and sales experience Experience in finance, banking and / or a call center, an assetAny other combination of training and experience deemed relevantTalented in communication and interpersonal skillsFluency in French and English (oral and written)Knowledge of another language an assetGood knowledge of MS Office (Word, Excel, Outlook)Ability to work simultaneously with multiple software and IT tools while communicating effectively with the client Team spirit, sense of organization, courtesy, empathy and excellent customer serviceWhat the Laurentian Bank offers:Paid training of 12 weeks from Monday to Friday 8.30 am to 5 pm.Hourly rate of $ 18.90 with eligibility for a bonus Possibility to work from home.

Currently 100% teleworkingOffice easily accessible by public transportSocial benefits (health, dental and life insurance, retirement plan, vacations and floating holidays, free teleconsultation appointments)Opportunity to join a program of share purchases Preferential rates on our banking services (reduction on the rate of your mortgage loan, reduction on the rate in effect for your Laurentian Bank Visa card, your banking transactions at reduced prices and more)Are you interested in the challenge?

Please submit your application todayAdditional InformationWe are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.

We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.