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Client operations specialist

This is a Full-time position in Montreal, QC posted January 15, 2020.

Wednesday, September 18, 2019 Gannett Co., Inc.

(NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network.

With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services.

Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal, WordStream, and ThriveHive and U.K.

media company Newsquest.

There’s never been a better time to join our talented team.

Visit to learn more!

SweetIQ by ReachLocal delivers industry leading location-based marketing analytics and automation solutions.

SweetIQ location and reputation management software enables multi-location brands, marketing agencies, and SMB resellers to manage their location data, measure consumer engagement, and convert online searches to in-store foot traffic.

SweetIQ is offered by ReachLocal, a subsidiary of Gannett Co., Inc.


  JOB SUMMARY We are seeking a highly motivated and goal driven professional to join our Client Operation Specialist team.

Essentially, this team is responsible of optimizing client’s online presences through various platforms such as Google, Bing, Yelp, Facebook, etc.

In addition, a COS is asked to audit, update and maintain existing local business pages and troubleshoot with Tech Support team to ensure customer success.

The COS works in close collaboration with several teams in the organization such as Sales, Client Success and Products.

JOB DUTIES Creating and updating local listings according to customer requests, using various platforms such as Google my Business, Facebook Business Manager and Foursquare for BusinessHandling high volumes of customer data in bulk with tools like Excel and PostmanCommunicating with business owners all over North America by phone and email to update them on the status and performance of their listingsWorking directly with directories to identify and remove any inaccuracies and duplicate listings in their systemsPreparing detailed performance and speed reports through the use of provided SQL scripts JOB REQUIREMENTS 2+ years of customer service experienceStrong written and verbal communication skills in English and French.Ability to think creatively and drive innovative ideas to the customer fulfillment teamAbility to work with computers and different web platformsAbility to work in a fast paced & dynamic environmentA good understanding of the digital marketing and SaaS type environments is a plusExperience with start-up mindset WHAT SWEETIQ OFFERS: We love collaboration, desire and commitment so we’ve built our team that way.

The number one benefit to working here is working with people that love what they do and love getting the job done.Here’s what else we’ve got going on: Comprehensive group insurance benefitsGreat downtown locationYoung, dynamic work environment with mentoring and plenty of internal growth opportunityCaffeine on the tap with a weekly fruit basketCompany activities such as softball, yoga, summer BBQ, running club just to name a few!

Gannett Co., Inc.

is a proud equal opportunity employer.

We are a drug free, EEO employer committed to a diverse workforce.

We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

Other details Job Family Customer/Consumer Service Job Function Marketing Pay Type Salary