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Collection analyst (6 months contract minimum)

Yellow Pages Group

This is a Full-time position in Montreal, QC posted November 26, 2019.

Colleagues you’ll love.

A dynamic and collaborative workplace where you can contribute to our story.

An access to over 6,000 free courses for your continuous development and career growth.

Comprehensive benefits from day one.

This is the #YPLife and what working at YP is all about.

What is a Collection Analyst at Yellow Pages?

Want to contribute to the development and prosperity of local small and medium-sized businesses?

Welcome to Yellow Pages!

As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.

The Collection Analyst manages a portfolio of assigned accounts which may vary up to $5 million risk in Accounts Receivable with outstanding balances and are highly complex, requiring analytics and decision-making solutions.

In the event where the settlement of the situation cannot be a win for the company the customers must be advised that we will no longer allow advertising for their business.

The Analyst must have an understanding of the repercussions that this will have on an advertiser’s revenue and their ability to pay us.(Analysts have accounts assigned to them either; by higher dollar value or by nature of the problem) Key Areas of Responsibility: The Analyst must contact (by phone or email) all assigned accounts in a timely fashion in order to collect outstanding balances and assess any situation.

The Analyst must also undertake proper action in order to best service the customer and save the future revenue at risk.

Once the situation is resolved to both the customer and the company’s satisfaction, the Analyst must engage in a negotiation with the customer to pay all of the outstanding balance.

In the assessment of any situation, the Analyst is expected to work with other internal departments (such as sale, customer service and operations) and external agents (related to the company or not) in order to settle any issue which impedes the customer’s willingness to pay.

When the revenue can no longer be saved, the Analyst is expected to advise the customer that he will no longer be published and recommend any and all action best suited to recuperate our outstanding accounts receivable.

These actions may include without limiting the generality: undertake legal proceedings, send the account to a third party for collections or to a skip tracing unit to locate the debtor or the assets of debtor, bankruptcy proceedings or hearings.

Analyse the clerical task they assign to the support staff in order to make sure they are able to best service the customers Why should you apply for this Collection Analyst position?

We bet on everyone potential rather than pressure management We offer paid training, flexible benefits package on your first day, a casual environment where you can wear jeans We continually develop skills and team cohesion We distinguish the most beautiful achievements by awarding prizes or recognition programs We propose to our employees to advance in their career according to their expectations We work in the amazing Nordelec building which include a gym Day work schedule What do you need to be a Collection Analyst at Yellow Pages?

Education, Experience and technical skills Strong Collection experience and strong negotiating skills..

Be able to read financial statements, credit bureau files.

Have a good critical judgment and tolerance to risky decision.

3 to 5 years of related work experience is an asset Ability to prioritize, organize and delegate accordingly Soft Skills and Competencies Word, Excel, YPG systems (Salesforce, Collection Tool, GP9 and Eigen) You are ready to join the Yellow Pages adventure as a Collection Analyst ?

Send us your resume right now!

About Yellow Pages We’ve been in the game since 1908 and we continue to transform to offer our 229 000 clients the best possible products and services.

We foster business relationships between Canadian small-to-medium businesses and their prospective customers.

We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind.

Over 73% of our revenue is generated by digital solutions.