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Customer account coordinator

Lightspeed ENG

This is a Full-time position in Montreal, QC posted January 14, 2020.

Lightspeed is seeking a full-time customer-centric, energetic and driven Account Coordinator in our Montreal office.

Reporting to the Director of Sales Operations, this people-support role is responsible for helping our growing client base focus on what matters most by taking the reins on billing and subscription inquiries.

The Sales Operations team’s priority is to be a partner for everyone we interact with.

If you’re organized and genuinely enjoy helping others, we’re hoping to hear from you!About UsLightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform.

Its smart, scalable, and dependable all-in-one Point of Sale software system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.

Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD).

We’re passionate about enabling people to do their best work.

Come work with us and find out what you can do.Primary ResponsibilitiesResolve billing, subscription, and shipment inquiries via phone and email directly from customers and through our internal teamsEnsuring that SLAs related to emails, phone calls, and voicemails are continuously exceeded and that efforts are made for same-day responsesCollaborate with peers and other departments for specific issues impacting customersExpertly navigate our CRM (Salesforce) and various backoffices and billing systems to solve problemsLiaise with our hardware vendors to ensure timely and accurate delivery of physical purchasesDiligently document and track customer issues and resolutions within CRMAssess and reconcile invoices as neededValidate and update customer account informationAssist in the coordination of hardware returnsHandle other duties and responsibilities as defined by managementRequirementsExperience in a customer-facing roleRemarkable communication skillsStellar time-management and prioritization skillsExcellent written and spoken English and FrenchRecognized knack for problem solving and resourcefulnessAbility to manage multiple mandates under tight deadlines in high-pressure environmentsTalented in learning quickly in technical environmentsAssetsExperience working in retail and/or restaurant environmentsPractice interacting with clients over the phoneDegree in business or related fieldWhat’s in It for You?In addition to the perks you see on the Careers page, you’ll get access to:A beautifully renovated office space in a castle; one of the best development centres in Montreal;An environment that encourages initiatives and leadership;Happy hour every Friday afternoon;Birthday treats every month to celebrate our employees;Social events throughout the year including the legendary annual holiday party;Fun activities with your teammates be part of the Lightspeed family;Work with highly talented people who are as passionate about their craft as you are!