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Customer solution specialist – credit operations (bilingual) rogers/fido

Rogers Communications

This is a Full-time position in Montreal, QC posted February 12, 2020.

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions.

We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers.We’ve established a new set of internal hiring rules to help you find long-term success at Rogers.

Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.RJP: Rogers Call Centre CareWondering what it takes to join our team?

Click here to try our interactive experience.

We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above.

You can also try it on your mobile device!Rogers is recruiting for our Credit Operations department with a start date of February 17, 2020.

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In this role you will be receiving telephone calls and contacting those customers who have not met payment arrangements.

Are you analytical and detail oriented?

Do you enjoy solving problems both imaginatively and resourcefully?

Are you someone who has a passion for providing world class customer service?

If so, you should consider a career with us today!Responsibilities:Passionately connect and build rapport with a variety of customers and their changing needs;Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers’ policies;Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail;Be accountable; own and solve issues from beginning to end;Incorporate feedback on a regular basis, to improve your personal and professional development;”Commit to being there” for our customers and share our dedication in striving to deliver world class customer service and first call resolution!Minimum Qualifications:Completed high school diploma or higher;Available to work a flexible schedule including evening, weekends, and holidays shiftsMust be punctual and committed to work schedules;Possess superior multitasking abilities;Demonstrate ability to positively influence others (propose options/solutions to customer);Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;Ability to find customer answers quickly and accurately while using multiple resources;Must be comfortable working in a highly structured, measurable target driven environment.Preferred Qualifications:Post-Secondary diploma or degree and assetMust be perfectly bilingual (English and French);Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment;Great Work, Greater Rewards:Competitive base salary + performance based commissionsComprehensive benefits program50% Rogers Employee DiscountRogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)Career pathing & organic growth opportunities to build a career Schedule: Full time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 800, Gauchetiere O, Bureau 4000-Rogers(189), Montreal, QC Travel Requirements: None Posting Category/Function: Call Centre Operations & Credit Operations Requisition ID: 178506 Together, we’ll make more possible, and these six shared values guide and define our work: Our people are at the heart of our successOur customers come first.

They inspire everything we doWe do what’s right, each and every dayWe believe in the power of new ideasWe work as one team, with one visionWe give back to our communities and protect our environment What makes us different makes us stronger.

Rogers has a strong commitment to diversity and inclusion.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

At Rogers, we value the insights and innovation that diverse teams bring to work.

We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us!

For any questions, please visit the Rogers FAQ.

Posting Notes: [[req_strategyPage]] || [[country]] || QC || Montreal || [[mfield2]] ||