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Hivestack: Technical Writer

Hivestack

This is a Full-time position in Montreal, QC posted February 22, 2021.

Hivestack has tremendously grown its presence within the OOH publisher network within just the first few months of 2020.

As we continue to expand our buyer and publisher relationships, their integration to our ecosystem will be of the utmost importance.

This role will be tasked with established and maintaining client-facing documentation, creating positive and educational experiences that clarify the complex and intriguing kinks of OOH publishing.

This will also be a great opportunity for someone who enjoys streamlining processes and who has a knack for putting structure into action.Responsibilities Develop a deep understanding of Hivestack products and services.

Understand client expectations and motivations for using Hivestack.

Create and maintain clear, polished, and engaging content in Hivestack’s client-facing knowledge base that include both text and illustration Identify and fill gaps in Hivestack’s client-facing knowledge base.

Establish and monitor client KPIs related to knowledge base use and feedback; share with internal stakeholders.

Qualifications Bachelor’s degree in relevant technical field.

2-4 years’ industry experience as an effective technical writer.

Proven ability to quickly learn and understand complex topics.

Previous experience writing documentation and procedural materials for multiple audiences.

Superior written.

verbal and visual communication skills, with a keen eye for detail.

Experience working with engineering and product teams to help refine content and create visuals and diagrams for client support content.