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Information Technology Help Desk Analyst


This is a Contract position in Montreal, QC posted July 17, 2021.

Job title: IT Help Desk Analyst Location: Scarborough, Ontario Employment: Full-Time Department: Global Technology Reports To: Infrastructure Lead Is this you?

Excited about troubleshooting systems, network and operating malfunctions through innovative solutions?

Want to develop your IT career and share your superior technical knowledge and skills with others?

Do you seek an exciting and fast-paced opportunity where global customer satisfaction is a top priority?

Here’s what makes you successful at Umbra… Entrepreneurial Spirit Can-Do Attitude Curiosity Street Smarts Team Player Mentality What you’ll do to be successful in this role… Resolve First-Level Help Desk Issues: Handle and resolve all first-level help desk issues pertaining to client operating systems, network, hardware, PC imaging and repairing to support business operations.

Provide impeccable customer service to all incoming inquiries and resolve them in a timely and professional manner.

Analyze and Recommend Technical Solutions: Analyze technical issues to determine the main root cause and provide recommendations to prevent recurring issues.

Become a Subject-Matter Expert: Learn and master new advances in technologies and become a subject-matter expert to advocate new platform features, adoption of new products, upgrades and changes to configuration for better business operations.

Partner with the Team and Vendors: Partner with the IT Team to support and lead on projects.

Leverage and partner with external vendors for system update implementation and hardware procurement.

What you’ll bring … Technical Skills: Knowledge of server administration (Windows or Linux), Active Directory, DNS, DHCP, E-Mail, HTTP, SSL, TCP/IP Protocols and PC environments and proven abilities in PC repairing, troubleshooting, deployment and liquidation.

Analytical Skills: Well-developed analytical and problem-solving skills with demonstrated ability to resolve complex technology and systems-related problems.

Driven to learn, research and improve IT skillset.

Interpersonal Skills : Well-developed communication and interpersonal skills with demonstrated ability to provide impeccable customer service, be personable and resolve issues in a professional manner.

High Attention to Detail : Attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.

Suggested Education: University degree in Computer Sciences, Information Technology, Business Technology Management or any related field.

Certification in Microsoft MCSE is an asset.

Preferred Experience: 2 years’ of experience in systems, hardware or in a similar role.

Experience ideally should include troubleshooting client operating systems and networks, PC imaging and repairing, user onboarding and offboarding, and hardware procurement.

Here’s how we reward success … Umbra is a place where innovative minds thrive on its fast pace and make things happen.

We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RSP matching programs, as well as more exciting things like flexible working arrangements, continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café and full gym facilities to keep you healthy.

Overall, a great place to work and build a career.

We’re Umbra… A leading global design company, inspired and driven to perform We share a vision of creating original, modern, casual and affordable design for every room in the home.

We are a privately owned, Canadian company with 40 years of industry experience.

Led by one of our founders, our designs can be found in over 120 countries across five continents.

Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

Apply today No phone calls or agencies please.