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Millennium 1 Solutions – FR: Représentant Du Service À La Clientèle Bilingue – Philanthropie – Télétravail

Millennium 1 Solutions FR

This is a Contract position in Montreal, QC posted July 15, 2021.

As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for existing and potential donors, instructors, and participants.

Come join M1S and the Canadian Red Cross to reach people across its programs and services from coast to coast and influence their journey with the organization.

The primary role of this position is to exceed customers’ expectations with a superior service experience.

In short, we are looking for a commitment to make every customer interaction enjoyable.

To do this, we are building a team of smart, empathetic, collaborative, and energized people who are excited about what they do and are ready to make an impact:Deliver first class service by accurately assessing and responding to customer needs, using a pleasant, courteous, professional, and well-informed manner.Identify customer’s needs through customer contact while simultaneously reading/updating customer information and meeting standards for timeliness and quality.Demonstrate the ability to connect with others by displaying strong interpersonal skills and empathy.Responds to program-specific and generic enquiries from donors, instructors, participants.Provide support to donors by assessing and responding to all inquiries, while using sound judgment and flexibility to deliver appropriate options and recommendations.Support other Red Cross initiatives, as needed, to provide for a coordinated team effort to meeting the needs of the most vulnerable in the community.Remain current on program information and business initiatives, as well as corporate products and processes.Show passion towards the power of humanity in Canada and around the world.:Excellent communication skills both in English and French – verbal and written required.High School Diploma is required.Strong knowledge of PCs, familiarity with system navigation, and proven keyboard skills.Demonstrate passion for customer satisfaction and prior experience in an interactive customer service environment is required.Possess the ability to read and influence current and potential donors.Strong understanding the vision of Canadian Red Cross.Highly self-motivated, self-reliant, self-competitive and will push themselves to exceed expectations.Excellent communicator and ability to project a positive toneThe desire to learn more, ask questions and challenge thinking.Has a strong ability to take action to meet and exceed customer expectations with integrityAttentive, caring, and respectful towards all donors, participants, and instructors.Millennium1 Solutions is an equal opportunity employer and welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.INDC