This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Part-time job opportunities in English for the people in Montreal

To post a job, login or create an account |  Post a Job

   montreal part-time jobs   

Bringing new part-time opportunities every day!

previous arrow
next arrow

MindGeek: Team Lead, Customer Care


This is a Full-time position in Montreal, QC posted September 21, 2020.

We are seeking a proven, driven team player who is looking to join a fast-paced, high growth, energetic and forward-thinking team.We are currently seeking responsible, dynamic and forward-thinking supervisors to oversee Customer Care agents.Reporting to the Senior Team Lead-Billing Support, the responsibilities of the Team Lead Customer Care will include management and reporting on a daily basis regarding the SLA of billing and sales support.You will be joining a FUN and dynamic call center committed to hiring and retaining the BEST talents.

We are focused on continuous training and development and we strive on building up for career advancements.You will be rewarded with a competitive compensation plan and FUN perks!What You’ll Be Doing Provide leadership by setting and maintaining vision, mission and values.

Provide support and encouragement while ensuring the overall quality of service is provided.

Perform coaching/training for agents.

Demonstrate advanced product knowledge and the ability to solve customer issues.

Maintain a positive attitude and exhibit strong, consistent leadership skills at all times.

Prepare and review reports and reviews related to agent stats, KPIs, attendance and daily shift activities.

Idea generation for increasing sales, problem solving and employee development initiatives.

Perform in a positive, professional, empathetic and customer-focused manner.

Provide escalated problem solving, assist with live interactions from technical issues to chargeback prevention.

Working Hours Full time 8 hour shift 4pm-12am Must also be available both weekend days Must HavesWhat you’ll need to be successful: Minimum 1 year in a leadership role, preferably in a call center Effective people skills and sensitivities when dealing with others Must have flexibility with scheduling and must be able to work both Saturday and Sunday.

Technically inclined; Windows operating system; Microsoft Office; prior experience with various software and web-based tools.

Proven motivational and leadership capabilities.

Able to “think on their feet”, problem solve independently and multi-task continuously.

Be a leader, exude confidence and have a strong business acumen.

Fluent in English.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.