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Randstad: Contact Centre Business Analyst


This is a Full-time position in Montreal, QC posted November 12, 2020.

Are you looking for a new job that will challenge you?

Do you have a desire to help organizations make the most of their resources, and would you consider yourself a problem-solver?

Have you worked in a contact centre environment for several years and have experience with Zendesk and SharePoint?If you answered yes, we’d love to speak with you!!We are working with a well-established Ottawa organization to find a Call Centre Business Analyst for a 6-month contract.

You would be playing a vital role in the organization’s main functions.

Not only would you be supporting the call centre with analysis of ongoing business processes and functions, but you would be able to develop and administer new SOPs and ways of working!

What you’ll do here!* Manage changing business objectives in a timely manner* Support business projects and communicate to stakeholders* Analyze raw data about various business functions and create reports for stakeholders* Data analysis will be a key job function!* Train users on new ways-of-working* Recommend changes to content, design, and functions of business processes*AdvantagesWhy You’ll Love it here!* Work for a great and well known company* Easily transit accessible in the centre of Ottawa (parking not available)* Great leadership team to support you* Benefits available as of day 1* Work within regular business hours (between 8am and 6pm)* Flexible working arrangement (hybrid between on-site and remote)Qualifications What you’ll need to be successful!* 1-3 years experience working in a call centre environment* Zendesk know-how is essential!* Experience with Business Process Management* SharePoint, iZone, QlikView Analytics knowledge is a definite asset* PowerBI is a nice-to-have* Self-starter with a desire to grow* team oriented, and able to prioritize & handle multiple demandsat once* You must be eligible to obtain Enhanced Reliability ClearancePlease apply by…Visiting www.Randstad.Ca and apply through the postingApplying by e-mail at: (please put ”CC Business Analyst” as the subject line)Calling us at: 613.726.0220 ext 1 and ask for Toni or ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.