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Silofit: Customer Care Specialist -Days/Weekends/Evenings


This is a Full-time position in Montreal, QC posted July 29, 2021.

About Silofit:Silofit is transforming the future of fitness.

We’re building a modern training platform for gym goers and fitness professionals.

Our private workout spaces are built on a technology infrastructure that lowers operating costs by 40% compared to other gyms.

Each space is designed to be multifunctional for any workout or training session and can be unlocked using a unique pin-code.

This technology ties our brick and mortar business with a layer of software and services that help trainers run their business and work independently from gyms.

Silofit is making premium fitness an accessible lifestyle at your fingertips.The Role:We’re looking for a motivated Customer Care Specialist to join our team in coordinating with our growing customer base across North America.

Your main task will be providing support to our customers via email, phone, live chat, and social media.

You will also be leading the development and foundation of our customer success best practices and creating necessary policies and procedures.

Beyond having great attention to detail, you are empathetic, understanding, and attentive.As a Customer Care Specialist at Silofit, You Will:Be the first point of contact for our customers and communicate via phone, chat, email, and social mediaLearn the ins and outs of the life of fitness and wellness professionals to help handle any questions or concernsHelp personal trainers, kinesiologists, and massage therapists book our spaces and make any necessary recommendations, changes, or cancellationsProvide technical support by coordinating with the tech teamContribute to any special projects and participate in cross-departmental initiativesStay in touch and up to date with product and design teams to understand the impact on procedures and policiesActively contribute to the company’s overall NPS goalsCoordinate with our city teams to resolve issues and provide ongoing updates to customersAbout You:You have 2+ years of customer service experienceYou have the ability to adapt to a fast-paced work environmentYou are fluent in English and proficient in FrenchYou can communicate excellently; both verbal and writtenYou are familiar with Microsoft Excel, G Suite and SlackYou are comfortable with technology and can easily adapt to learning new softwareYou are personable and love speaking with others via phone, email, and chatYou have obtained a high school diploma at minimum; post secondary education is an assetPerks:100% covered health benefits3 weeks vacationA Macbook computerFlexible hoursMonthly team events & lunchWelcome swag packFree Silo hours (gym access)Referral programStay healthy!*We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Accommodations are available on request for candidates with disabilities taking part in all aspects of our hiring process.

For more on this, you can contact us at or inquire about accommodations if you’re invited to an interview.