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SSENSE: Chinese Online Merchandising Specialist


This is a Full-time position in Montreal, QC posted April 6, 2021.

Company DescriptionSSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach.

Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels.

We produce industry-leading original content and take pride in building our own technology solutions and systems from scratch.

Our field of focus has grown beyond that of a typical e-commerce entity as we explore the nexus of content, commerce, and culture.Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, SSENSE is becoming a cultural protagonist in its own right.Job DescriptionReporting to the Manager of Online Merchandising, the Chinese Online Merchandising Specialist is a key member of the Online Merchandising team at SSENSE, responsible for improving the shopping experience on the Chinese (Language) & China (Geography) SSENSE website and app.

He/she will analyze web performance, build roadmaps for key product discovery journeys, and deliver a best-in-class customer experience leading to improved add-to-cart rates, conversion rates, and revenue per session.

A successful candidate will strive to ensure consistency and optimal customer experiences across the desktop and mobile shopping platforms and identify opportunities through critical analyses, and rigorous testing.ResponsibilitiesConvert Insights to Actions 50%Conduct ongoing category & product performance analysis, and translate insights into strategic action plans through data-driven business cases and A/B testsAnalyze in-season commercial performance by tracking sales & behavioral data, identifying low-hanging fruits.

Spearhead robust action plans to accelerate business by collaborating with key stakeholders across different functions.Create / Update weekly reports of performance KPIs, including sales performance, seasonal category performance, user behaviour, site metrics.Manage on-site content 25%Coordinate with internal business and product stakeholders to create localized product hierarchy, site layout, listing pages, navigation, landing pages, site search optimization, and UX flowsAssist the product and development teams in QA.

Follow through on bugs from identification to resolution.

Regularly audit the entire online listing to ensure a seamless end to end user flowContribute to a unified merchandising strategy 25%Co-create a feature optimization roadmap in tandem with the different product teams to capitalize on the different merchandising opportunitiesDevelop an on-site merchandising framework to ensure a seamless browsing experience with products shown at the highest standardCreate and execute up-sell and cross-sell strategies to drive top website metrics (Conversion Rate, Revenue per Session, and Average Order Value)QualificationsBachelor’s degree in Business, Computer Science, Mathematics, Engineering, or a related analytical fieldA minimum of 2-year experience in digital commerce and/or digital marketing.

Experience in the Chinese E-commerce market is an assetA minimum of 1-year experience in web/digital analytics with major web analytics tools such as Google Analytics and Adobe AnalyticsProficiency with A/B and/or multivariate testing including knowledge of testing methodologies and evaluation techniques is an assetProficient in Microsoft Excel / Google Sheets and Microsoft PowerPoint / Google SlidesExcellent written and verbal communication skills in English and Chinese, French an assetSkillsHighly analyticalStrong ability to synthesize key insights from a multitude of data sources and present ideas in a clear, concise mannerProven attention to detail, thoroughness in approach, and accuracyAbility to work effectively with diverse skill sets, including more creative rolesStrong interest and knowledge of the luxury fashion industry (brands, designers, customers) is an asset