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Ssense Montreal – Seasonal Merchandise Coordinator


This is a Full-time position in Montreal, QC posted April 8, 2021.

Company DescriptionSSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach.

Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels.

We produce industry-leading original content and take pride in building our own technology solutions and systems from scratch.

Our field of focus has grown beyond that of a typical e-commerce entity as we explore the nexus of content, commerce, and culture.Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, SSENSE is becoming a cultural protagonist in its own right.Job DescriptionReporting to the Assistant Manager of Appointment and POS operations, the Merchandise Coordinator is responsible for the process and operations behind the appointment model for SSENSE Montreal.

The candidate will deliver on accuracy, speed and efficiency of the appointment inventory on a daily basis.

The candidate will ensure flawless execution through quickly communicating and addressing issues to deliver best-in-class customer experiences.

They will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.ResponsibilitiesCustomer experience 20%Support the customer journey of visit and appointment-based models.

Ensure an outstanding customer experience is achieved by leveraging presentations, inventory management and after sales serviceMaintain excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment informationOperations 70%Achieve individual appointment-model KPIs using the metric dashboard.Maximize productivity and enhance the customer experience as measured by UPH, Perfect Appointment Rate and Appointment Unit Conversion Rate.Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.Assist when necessary with operational activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.Build strong relationships with the warehouse team that continuously improve processes and provide the highest quality of customer service.Support loss prevention in all areas of physical security, inventory management and transaction accuracy.Ensure compliance of store operations, health and safety, maintenance and company policies.Maintain current visual direction through communicating and ensuring highest standards of visual presentation.Team leadership 10%Participate in building and developing best in class client centric teamsDrive collaboration between the Merchandise Coordinators, selling roles and support rolesQualificationsA minimum of 1 year previous operation experience in luxury retail, hospitality or customer serviceCollege or University degree in Logistic, Business, Management, or a related field is preferredExperience with operating POS systemAbility to lift heavy boxes (15kg)Excellent written and verbal communication skills in both English and FrenchProficiency in Microsoft Office Suite, Google Suite, Web and computer-savvinessHours/days of work can be varied due to the demands of the businessSkillsDetail-oriented with strong time management and organizational skillsTeam playerCustomer-oriented with strong problem solving skillsAbility to work in a fast-paced environment, while delivering high level of customer serviceDemonstrate a high degree of maturity and integrityHighly competent with technology and mobile applications.