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Ssense Montreal – Senior Personal Stylist


This is a Full-time position in Montreal, QC posted February 11, 2021.

Company DescriptionSSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach.

Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels.

We produce industry-leading original content and take pride in building our own technology solutions and systems from scratch.

Our field of focus has grown beyond that of a typical e-commerce entity as we explore the nexus of content, commerce, and culture.Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, SSENSE is becoming a cultural protagonist in its own right.Job DescriptionReporting to the Associate Store Manager of Sales, the Senior Personal Stylist is responsible for shaping exceptional omni channels and appointment based shopping experiences for our clientele as the foundation for cultivating meaningful client relationships, acting as trusted advisors, both in-store and online, to deliver best in class customer experience.

Through their willingness and excitement to engage with clients, the Senior Personal Stylist will contribute to the team culture and foster creative exploration of the SSENSE space and product catalogue.

The candidate will foster a positive work environment that embraces SSENSE brand values and achieving key company objectivesResponsibilitiesSales performance 30%Achieve appointment model sales targets, KPIs and sell through for all in-store activations by ensuring excellent level of customer experience in line with SSENSE Montreal brand strategy.Act as a positive brand ambassador; develop and continuously elevate your quality of styling through research, product knowledge, adaptable styling and seamless execution.Customer experience 40%Create and execute personalized and unique styling experiences through providing exceptional customer journey during their visits.Cultivate genuine and loyal client relationships through client database management and engagement before, during and following client visits.Handle customer complaints, provide assistance where necessary, and ensure issues are resolved to the satisfaction of the customer and the company.Offer seamless communication and follow-through on client requests to drive the ultimate experience for every customer.Assist when necessary with walk-ins model operational activities, taking ownership to meet the promise to customers.Operations 20%Ensure the point of sale experience is accurate and efficient, leveraging SSENSE Systems and technology as necessary.Supporting on Brand launches, capsule collections & in-store activationsSupport loss prevention in all areas of physical security, inventory management and transaction accuracy.Ensure compliance of store operations, health and safety, maintenance and company policies.Maintain current visual direction through communicating and ensuring highest standards of visual presentation.Team leadership 10%Support and offer guidance to selling team; coaching and supportingAssociate and Personal Stylists and being a mature member within the team across all selling channels.Act as a key player that embraces change in times of company adaptation and growth Assist in building and developing best in class client centric teamsDrive collaboration between the selling roles and support rolesQualificationsA minimum of 3 years experience operating as a Senior Personal Stylist and proven experience establishing trusting relationships and maintaining large clienteleCollege or University degree in Fashion, Business, Management, or a related field is preferredExperience with operating POS systemProven experience establishing trusting relationships in an omni-channel environmentExcellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment informationAbility to lift heavy boxes (15kg)Excellent written and verbal communication skills in both English and FrenchProficiency in Microsoft Office Suite, Google Suite, Web and computer-savvinessHours/days of work can be varied due to the demands of the businessSkillsExceptional interpersonal skills with a natural ability to build relationships with clientsDetail-oriented with strong time management and organizational skillsTeam player with solid interpersonal skillsCustomer-oriented with strong problem solving skillsAbility to work in a fast-paced environment, while delivering high level of customer serviceDemonstrate a high degree of maturity and integrity.Highly competent with technology and mobile applications.