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Straumann Group: Level 2 Service Desk Expert

Straumann Group

This is a Full-time position in Montreal, QC posted July 21, 2021.

Company Description Here at Dental Wings, we have been #PushingTheBoundaries since 2007 to develop the future of digital dentistry.

We believe that the right technology can make Dentistry predictable, enjoyable, and less stressful for patients and dentists alike.When we refer to our vision, we often talk about how our developers and engineers are working to build the next generation of digital dental care.

This philosophy does not stop here: It also extends to offering the best customer experience in the industry.

We empower our employees to perform and make an impact, to question the status quo, to drive change, and to stay ahead of the competition.Headquartered in Montreal (CA), with additional offices in Berlin (DE), Chemnitz (DE) and Lyon (FR) we are part of the Straumann Group since 2017.

Our products are distributed by leading dental companies in over 70 countries around the world.#PushingTheBoundaries every day.

Be part of it.We are looking for you: a dynamic, flexible, experienced and mature person with experience as an IT first and second level service desk support to join our IT team in Montreal.

Job Description Provide service and support levels 1& 2 for the IT team of Dental Wings Level 1 Create and manage user accounts, access right, onboarding and offboarding; Support end-user requests, devices and peripherals locally and remotely; Build, troubleshoot endpoint devices, printers and other related devices; Manage VOIP portal; Support the team by escalating incidents to the next level.

Level 2 Manage inventory and purchasing IT equipment for Dental Wings employees in Montreal; Act as a leaderto analyze, document and improve IT procedures with the support of the IT manager; Create documentation related to installations, incidents, and procedures; Contribute to efforts in multi-platform configuration and automation workflows.

Qualifications Extensive Windows 10 knowledge (specialized certification in Microsoft is an asset).Strong knowledge of PC architecture and build requirements.Strong knowledge of network equipment (routers, switches ), architecture (WAN, LAN, WLAN, VPN,) and IP protocols (DNS, DHCP, SSH).2 to 3 years of IT experience as a support specialist.Bilingual (French and English).

Additional Information Our offerFlexible hours and floating daysBest of everything: autonomy and teamworkFree fruit, bagels, coffee and teasLots of social activities (board games, video games, 5@7, etc.)A dynamic and multicultural work environmentAccessible by public transport in the trendy Mile-End district (160 St-Viateur E)Become part of the leading team in the industry: #JoinStraumann and work with us: #WeChangeDentistryand many more things!