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Systems administrator

Immersion Corporation

This is a Full-time position in Montreal, QC posted January 14, 2020.

Systems AdministratorAbout Immersion:Immersion’s haptic technology brings the power of touch to billions of devices around the world.

With touch, we make people’s digital lives more personal, vivid, and meaningful.

Headquartered in San Jose, we work with leading mobile, gaming, wearable, AR/VR, and automotive companies to enhance and revolutionize how users interact with their devices and machine interfaces.More than ever before, haptics is at the forefront of emerging technologies poised to transform the world.

Over 3 billion devices have shipped with our software and IP and we’ve only just begun to tap into the possibilities offered by touch.We’re a small team and in the early stages of achieving our vision.

Come help us lead the haptics revolution!About you:Immersion Corporation seeks a highly motivated Systems Administrator to provide onsite and remote IT support and maintenance for the organization’s computing environment.

The qualified candidate will be responsible for installing, diagnosing, repairing, maintaining, and upgrading all IT hardware and equipment to ensure optimal performance.

Candidate must possess strong analytical and communication skills, strong technical competence, an ability to learn fast, and strive to utilize available resources to resolve complex problemsResponsibilities:Provide the highest level of onsite and remote IT support for all users.Support a wide range of computing environments including Windows, Macs, and Linux operating systems.Ability to troubleshoot and diagnose highly complex Windows, Active Directory, and Office 365 problems in the end-user environment.Provide recommendations for updating computer systems, hardware and peripherals as needed.Strong working knowledge of network environments including an ability to recognize and diagnose connectivity problems.Maintain proper operation of data center hardware including networking devices, physical servers, virtual machine hardware and storage devices.Able to provide advanced usage support to various software packages.

Supports deployment of software packages, drivers and operating system updates.Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.Maintain a complete inventory of all computers.Responsible for new hire setups and orientation.Facilitate desktop system moves, adds and change requests.Work with Dell and outside vendors when appropriate to resolve hardware, software and network issues.Manage local and network printers.Assist with any other Infrastructure duties and tasks that may be required.Complete projects as assigned by management.Availability to provide emergency support during nights, weekends, and holidays.Candidate Expectations:B.S.

degree in Management Information Systems or similar discipline3-5 years minimum experience in an IT administrative roleTechnical certifications a plusThorough knowledge of the following: Windows 10 Professional, Mac OS X, Linux operating systemsMicrosoft Active Directory, Exchange, and Office 365Network DNS, LAN, WANTechnical knowledge of desktop and laptop hardwareHands-on hardware and network troubleshooting experience HP PrintersProvides positive customer experience with each customer interaction.Must have ability to effectively multitask in a high-pressure environmentMust exhibit strong independent judgment and have good decision-making skillsStrong interpersonal and relationship-building skillsStrong verbal and written communication skills, including strong documentation skills.Immersion An Equal Opportunity EmployerImmersion’s policy is to comply with all applicable laws and to provide equal employment opportunity for all applicants and employees without regard to non-job-related factors such as race, color, religion, sex, national origin, ancestry, age, disability, veteran status, marital status or sexual orientation.

This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.