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Transformer Table Inc.: Customer Relationship Management Specialist

Transformer Table Inc.

This is a Full-time position in Montreal, QC posted September 16, 2020.

Transformer Table is looking for a Customer Relation Managers As one of the fastest-growing startup companies in Canada, Transformer Table has championed customer service and client satisfaction.

Since its incorporation in 2017, Transformer Table has grown exponentially, building a client base worldwide.

We are only just beginning: working with retailers such as Costco, Staples & Homesense, appearances on Dragons Den QC & Canada, presence at hundreds of trade shows across North America and over $6M funded on Kickstarter, the opportunity to join our team isn’t one you want to miss.

Check out our website:Https://ca.Transformertable.Com TT is searching for a dedicated, supportiveCustomer RelationManagerwho can lead and deliver an outstanding customer service experience for all our wonderful customers.

You are team-oriented with the proven ability to build collaborative working relationships.

You will promote open communication and welcome opportunities for feedback for supporting and developing your connections with our customer base.

You are results-driven and committed to establishing exceptional customer experiences.

You are creative for problem-solving and enjoy connecting with peopleTo succeed as aCustomer Relation Manager, you should be focused on providing outstanding customer service to our clients by developing effective customer service procedures, integrating your skills in creating and increasing the Transformer Table experience, achieving customer retention and ambassadorship.Core Job Responsibilities
·Lead initiatives to increase customer retention and happiness
·Develop customer service strategies and partnerships
·Identify opportunities to drive a more efficient operating model that is scalable in order to effectively manage fluctuating business demands
·Ensure prompt and courteous response to customer inquiries and complaints
·Guide and coach Customers in identifying the clients’ needs
·Make sure you promote TT products and core values throughout the whole process
·Support your Customer service team of representatives in achieving their objectives.
·Build loyalty by maintaining a close relationship with clients and offering them quality service
·Do your part to increase transaction revenues, and client acquisition and retention by soundly managing customer relations
·Manage customer complaints concerning transactions; in particular by handling and documenting complaints received through your retention phase, to make sure their resolution improves client satisfaction.Qualifications:
·High School Diploma or equivalent
·Candidate must be fluently bilingual and have excellent spelling French and English Spoken & Written
·Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “Go the extra mile” for the customer
·MS Office (Outlook/Excel/Word) beyond the basic level
·Ability to be self-motivated and work autonomously
·Team player
·Ability to multi-task
·Strong problem solving/troubleshooting skills.
·We are a very close team that #EatTogether at lunch, are constantly talking and coming up with new ideas.

Travel, personal career development, and networking are all on the plate!

Job Type: Full-time & Permanent.

We are looking for someone willing to grow with the company!

Ready to make a difference within a team?

To have a positive impact?

Submit your application!Working at Transformer Table means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment, and a team working environment that will make you think you just entered into a new family.