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UCC Specialist – Unified Communications and Collaboration

Caresoft

This is a Full-time position in Montreal, QC posted October 27, 2020.

Title UCC Specialist Duration FTPerm Location Montreal, Quebec Canada Job Responsibilities Subject Matter Expert maintaining the UCC Services and the Enterprise VoIP Network of Clients in the Service Operations Center (SOC) at Montreal, Canada.

Responsible for driving to resolution the Service, the customers and network incidents related to Enterprise VoIP applications, Conferencing
– Microsoft Teams, Cisco WebEx, Zoom and other UCC Products, working closely with India and UK SOCNOC teams.

As a member of the Service Assurance team, the quick resolution of faults and steering network away from faults would be the prime focus.

The position is required to work in the Evening Shifts, to cover the India IST 0000-0800hrs.

Skills Required Certifications SIP SCCA, CCNA, CCNPCCIP Collaboration, JNCIA(preferred) Experience in Service Provider Network Operations (IP MPLS UCC VoIP).

Strong technical knowledge in one or more of the following areas a.

UCC Enterprise Video Conferencing and Collaboration tools such as Microsoft Teams, Cisco WebEx, Skype for Business, Zoom, Cisco Unified Communications Manager, Telepresence Management Suite or similar tools b.

Hands-on experience with various session border controllers (SBC) platforms Strong knowledge of Session Initiation Protocol (SIP) troubleshooting, the signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications.

Hands-on experience in an IP MPLS SDWAN (Cisco Versa) environment.

Familiar with Cloud Computing Services (Ms.

Azure, AWS) and Cloud Enterprise Security applications (Zscaler, Fortinet).

Familiar with Spearline application for testing of toll and toll-free numbers and with Telchemy for real-time Analytics Performance Management for UC.

Experience in a NOCSOC environment of an InternetVoIP Service Provider is desired.

Please click the button below to apply or feel free to call at 732-788-3567