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University of Ottawa: Computing Analyst

University of Ottawa

This is a Full-time position in Montreal, QC posted November 10, 2020.

Salary(Grade:09) Hiring salary range $62862-$78,158 Position Purpose Provides advice and second-level technical support services to end users and IT technicians at the University of Ottawa for end-user computing.

Is responsible for the installation, repair, and testing of microcomputers and accessories/peripherals.

In collaboration with other IT professionals, offers an effective and efficient service that meets or exceeds established customer service standards.

Essential Qualifications University Degree or College Diploma in Computer Science, Information Technology or related field or equivalent experience.Minimum 3 years of experience in a technical support roleKnowledge of University hardware, software, peripherals and security guidelines and standards.Knowledge of the University’s established IT strategies, policies and procedures and how to apply these to client requirements such as in areas of procurement and asset management and maintenance.Knowledge of networking protocols and technologies to configure and troubleshoot connectivity issuesKnowledge of office automation software to support and guide users in their workKnowledge of mobile devices, distance education tools, audiovisual and scientific equipmentExperience with PC and Mac Operating Systems to install, diagnose and repair issues; ability to support large user groups.Experience in the implementation of system upgradesExperience working in a customer service environmentAnalytical skills to diagnose and repair software, hardware and peripherals issuesExperience in creating software scripts.Ability to prioritize own workAbility to communicate technical concepts in a non-technical manner.Ability to proactively keep abreast of new emerging technologies.Ability to foster professional relationships with clients.Bilingualism French and English (written and spoken).

Key Competencies Key competencies required at the University of Ottawa:Planning: Organize in time a series of actions or events in order to achieve an objective or a project.

Plan and organize own work and priorities in regular daily activities.Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results.

Be proactive and self-starting.

Show availability and willingness to go above and beyond expectations whenever possible.Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions.

(Visit the section ”Useful links” on the home page to read the detailed definition).Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal.

Accept and give constructive feedback.

Adjust own behaviour to reach team goals.

Note All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents.

The University of Ottawa is an equal opportunity employer.

We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and racialized persons.

If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.

Temporary assignment or contract of 24 months, with possibility of renewal.

Eligibility to benefits and union affiliation will be determined upon hiring.

Applications from employees belonging to the bargaining unit PIPSC will be considered first.

The University also accepts external applications; they will be consideredin second place.

To obtain a temporary assignment, internal candidates must receive approval from their immediate supervisor.

Schedule with an average of 35hrs/week.

Requirements related to skills and experience are determined by the University of Ottawa, and all positions are subject to relevant laws, collective agreements, and regulations.

Please note that we will only communicate with candidates who are chosen for a preselection test or for an interview.

Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.E.

J0000-0000, in the title of your document).