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Bilingual (French) Customer Relations Specialist (Billing Experience Pref) Inc

This is a Contract position in Montreal, QC posted November 21, 2020.

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…or you may be asked to start sooner than the expected start date if you are able to do so” URGENT: Please read the job description below.

If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number Please mention the job title above in the subject line The recruiter in charge of this role is Prakash If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our printing and consulting clients is looking for a Bilingual (French) Customer Relations Specialist (Billing Experience Pref) Length: 6 months contract with strong possibility of extension/conversion to FTE Hours: M-F, 8:30AM to 5:00PM Location: Montreal, QC Position Concept An exciting opportunity to join a team of Customer Relations Specialists (CRS) whose primary task is to assist customers with their inquiries.

The CRS takes ownership of customer enquiries / complaints and uses a closed loop process entailing researching, connecting with the appropriate business groups, and driving timely resolution for the customer.

The successful candidate will also operate within the guidelines, Policies and Procedures.

Roles & Responsibilities
– Effectively manage and take ownership of customer inquiries (phone, email, online via website) through to resolution
– Research and analyze customer issues and recommend solutions within empowerment guidelines
– Process billing adjustments with a high level of accuracy
– Effectively interface with other internal departments as required
– Escalate issues to resolve inquiries within pre-defined service levels
– Ensure excellent customer experience
– Participate in process improvement initiatives Skills & Qualifications
– Bilingual (French and English)
– College / University degree or business equivalent
– Extremely customer-focused
– Strong team player
– Excellent telephone, organizational, and problem-solving skills
– Ability to work quickly in high pressure situations
– Superior interpersonal and communication skills
– Ability to multi-task with keen attention to detail
– Superior computer skills and technical proficiency EXPERIENCE:
– College / University degree or business equivalent
– Minimum two years of experience in Customer Relations Please note that this is the most up to date version of job description available at this time
– During Client Interview you will receive additional information
– variance may apply Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES