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Bilingual service representative

Prime Hires

This is a Full-time position in Montreal, QC posted November 7, 2019.

Job Description Bilingual Service RepresentativeLength of Contract: 6 months, possible Extension and possible conversion to Permanent staffOur client is a top financial institution with significant North American holdings.

They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Role Responsibilities Include (but are not limited to): (A) Performance Standards Accurately and efficiently clear all wires to meet the SLAs while ensuring a quality processing.

Candidates must:
• Meet department productivity standard and achieve service level agreements as defined.
• Provide quality processing in all activities with no single loss over $200 and no losses resulting from recurring errors.
• Accurately clear wire authorizations with no release of unauthorized or unapproved transactions – zero error.
• Effectively rotate on processesQuality Measures:
• 93% productivity on 7 hours
• 1.5% error/correction ratio(B) Interpersonal StandardsBeing engaged in your personal development as well as training of new/existing staff and participating in team activities as required.

Candidates must:
• Engage in personal development and/or formal development plan.

Execute as scheduled while maintaining work quality.
• Involved in training and development of new staff and junior Officers.
• Act as back-up to Workflow Coordinator/take leadership role.
• Participate in holiday processing activities as scheduled.
• Timely action/maintenance of myHR activities (HR activities/Development plan/Goal Plan/Talent profile, completion of time sheets, etc.)
• Consistently recognize colleagues through the BEAM recognition program(C) Risk Management Responsibilities Ensure protection of customer information, audit requirements and trainings are adhered to as specified.

Candidates must:
• Protect customer information ensuring that no escalation is received resulting from a privacy/confidentiality breach.

No finding reported on spot checks with regards to clean desk policy
• Ensure all audit requirement are adhered to as quoted in MCA/SOX, with acceptable results received in all formal reviews performed by internal or external audit/regulatory department.
• Successfully complete all mandatory training (ie AML, Health & Safety and First Principles) within established time lines and adhere to teachings.
• Participate in the BCP testing.
• Ensure timely completion of daily control check list.(D) Service Excellence Standards Provide Quality Service in your day to day work while looking for improvements for our clients.

Candidates must:
• Provide quality service to clients, branches and lines of business
• Active participation in huddles i.e.

customer story/Hints and Tips/sharing recognition
• Adapt Being BMO mindset
• Adapt a mindset that places process improvement in the forefront of all we do.
• Active participation/valuable contribution to team and self-initiatives.
• Build and maintain effective partnership with all teams in Montreal and Burlington and Toronto.Must-Have Skills:
• Good communication skills, oral and written
• Investigative mindset the ability to, and affinity for, diving deep into problems to find solutions
• Team player mentality
• Ability to thrive in a fast-paced environment
• Flexible working style
• Good computer acumenNice-to-Have Skills:
• Banking experience experience working with wire transfers is a nice bonus as well
• Fast typing capability could be helpful
• Some accounting experience could be helpful We thank you for your interest in the position, however, only those who are qualified will be contacted.Inclusion and Equal Opportunity EmploymentOur client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match.

With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.