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Customer care sales representative


This is a Full-time position in Montreal, QC posted November 27, 2019.

Job Description As a Customer Care Sales Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love.

We’ll teach you the skills you’ll need to succeed and provide a path for you to do so.

In fact, many of our site directors and operations managers began as agents answering calls themselves! What you’ll be doingYou will use your positive attitude and your sales skills to make an impact on your customers’ day.

Your main responsibilities will include:Communicating with potential customers by inbound and/or outbound telephone calls, email or chat to introduce the client’s products and servicesQuoting prices, soliciting orders and persuading customers to buyExplaining services and special promotions to customers while following the script and company, client and government regulationsUpselling and/or cross-selling products or services to customers, where appropriateCompleting appropriate documentation and recording necessary customer sales information at time of saleDocumenting status of all calls, indicating leads generated or leads which could not be pursuedIf required, meeting specified sales goals and conversions set by the client while maintaining quality standards and customer serviceProvide feedback and recommendations to your manager on ways the company can improvePerform other duties as assigned by your management team Why you’ll want to join the Alorica team100% paid trainingPerformance bonusesHealth & dental benefitsRetirement savings planPaid time offA great team environment with supportive co-workersYou’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometownYou’ll feel empowered to do things the right way amid a culture of high personal and business integrityThere’s real opportunity to learn, grow and advance your career (we love promoting from within here)We’re a strong, global company that truly cares about our local communitiesWho we’re looking forThe best fit for this job is someone who:Has a High School diploma or General Educational Development (GED) certificateIs successful in a sales roleCan be persuasive but not pushyHas previous sales experience (preferred)Is competitive, but also team-orientedCan solve problems logicallyHas good computer skills, including Microsoft OfficePossesses excellent communication skillsCares about helping their customersHas the ability to multitask wellCan adapt to a flexible scheduleCan maintain the highest level of confidentiality Who we areAlorica Customer Care Ltd., is a global customer service organization, serving the world’s leading companies and best-known brands.

With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day.

Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.

Work EnvironmentOffice environment.Ability to lift and/or move 20 pounds with or without accommodation. Hours of OperationsThe department is open Monday to Thursday from 8am to 9pm.Friday 8am to 5pmSaturday 8am to 6pmSunday CLOSED. Are you ready to help your customers every day while also strengthening yourself and your career?

If so, apply now to join the Alorica team!

Company Description At Alorica, we only do one thing – make lives better, one interaction at a time.

We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.