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Customer Care Specialist – French speaking or bilingual

IO Solutions Call Center

This is a Contract position in Montreal, QC posted November 21, 2020.

JOB DESCRIPTION IO Solutions is looking for dynamic French speaking candidates (English is a plus), who have a taste for challenges and for whom customer experience is at the heart of their concerns Under the supervision of the team leader, the Customer Care Specialist will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets.

We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career.

Benefit from incredible advantages such as a competitive salary and a stimulating work environment WHAT WE OFFER
– Comprehensive and paid training
– Competitive salary
– Job stability
– A real opportunity to build your career through our Advancement Program; Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone ?

Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

RESPONSIBILITIES
– Provide unparalleled customer service
– Listen to customers, analyze their needs and offer adapted solutions
– Promote appropriate products and services
– Take appropriate action and show ownership
– Reach set productivity targets QUALIFICATIONS
– Excellent French communication skills (spoken and written)
– English language is a plus
– Customer-focused, positive attitude and good listening skills
– Courtesy, patience and energy are important qualifications for this position
– Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
– Ability to do many tasks simultaneously
– Punctuality and respect for work schedules BENEFITS
– Competitive salary plus stability of employment
– Transport refund (terms and conditions apply)
– Employee discounts with IO Solutions partners
– Various incentives, activities and events
– Dynamic and challenging work environment
– Career Advancement program