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MindGeek: Retention Representative

MindGeek

This is a Full-time position in Montreal, QC posted February 26, 2021.

Are you motivated by making MONEY?We are currently seeking self-motivated, determined and enthusiastic individuals to join our growing team of Retention Representatives.

Don’t have experience, don’t worry we will train you!What You’ll Be Doing Taking inbound interactions from existing customers (calls/chats/emails).

Handling multiple live interactions to ensure all customers are responded to within timely manner.

Maximizing both sales opportunities and renewals.

Upselling existing members to maximize value through extension of memberships and/or introducing alternative products.

Cross-selling promotional offerings to increase brand exposure.

Must HavesWhat you’ll need to be successful: Ability to deliver exceptional customer service in a fast-paced environment Proficiency in baseline computer skills (navigate between multiple browsers) Ability to multi-task across multiple systems Good problem-solving and organizational skills Fluent in English and strong communication skills (Conversational French is an Asset) Nice-to-haves Previous experience in sales or call center What We Offer 15.10/hour + un-capped commission and performance bonuses Extensive benefits package Paid Training Job stability Casual dress environment Career advancement opportunities A friendly and supportive work environment $500 yearly gym/fitness membership Paid education program (up to $1500/year) As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.In this role you may be exposed to adult content