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Phone Agents

Adecco

This is a Contract position in Montreal, QC posted November 17, 2022.

Adecco is currently hiring Full-time Bilingual Phone Agents for a Remote position.

Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, notice administrators and social media specialists in Canada.

Our client is searching for the ideal candidate to assist with solid competencies in a virtual environment, and efficient in communication. The successful candidates will be offered the opportunity to expand their skill set with supervisory related experience, coaching, and mentoring and the ability to provide strategic insight into adherence to policy and procedures.

You could be a part of the 2nd largest Canadian historical class action mandate.

Does this sound like your type of challenge then apply today!

  • Pay rate: $27/hour
  • Location: Remote (work from anywhere in Canada)
  • Availability Required: Monday-Friday shifts vary form 8:00am-6:00pm
  • Job type: Temporary to long term
  • Here’s why you should apply:

  • This opportunity offers full time hours and a retention bonus if the duration of the assignment is satisfied and all KPI’s, and metrics are satisfied.
  • 4% vacation pay paid out on each weekly pay cheque
  • Medical and dental benefits once qualified
  • Responsibilities:

  • Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries.
  • Identify and address all customer questions and concerns.
  • Thoroughly research and understand all facets of customers’ requests.
  • Ensure content of oral and written communication meets the needs of the target audience
  • Work closely with Project Support Team
  • Overtime may be required during peak time.
  • Eligible if in Montreal area to work onsite in downtown Montreal or hybrid onsite and work at home
  • Requirements:

  • Must be legally eligible to work in Canada
  • High School Diploma / GED required Associate Degree / College Degree preferred
  • 1 year of customer service experience required
  • Must be Bilingual – Canadian French/English in both verbal and written communication
  • Ability to work between the hours of 8 AM – 6pm Monday through Friday
  • Need to have at least 1 year experience in a Customer Service role
  • Exceptional written communication skills
  • Demonstrate strong conversational skills
  • Ability to work independently yet is a team player
  • Strong attention to detail
  • Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift
  • Apply now to this Phone Agent job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon.

    To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/

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