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Customer Service Representative, Customs

Fed Supply

This is a Contract position in Montreal, QC posted March 9, 2023.

Fed Supply specializes in temporary and permanent recruitment for customer service, purchasing, logistics and transport. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at each stage of your career.

One of our clients is a freight forwarder, located in the Côte-Des-Neiges region of Montreal Quebec. They are looking to add a Customer Service Representative, Customs to their team.

This customer service position is for the customs department. Reporting to the Customer Service Director, here are the responsibilities:
* Maintain and develop first class customer relations with the clients via phone and email regarding order shipments, discrepancies, billing, deliveries, etc.
* Ensure that all documents required to release goods are received in good order
* Compile, sort and verify data is accurate and effectively solve potential problems or discrepancies prior to the documentations are sent for processing.
* Contact customers to obtain missing information.
* Communicate with warehouses, freight forwarding companies and trucking companies to inquire about shipments status, resolve related problems or arranging deliveries.
* Manage track and trace shipment status, via electronic monitoring and manual updates.
* Communicate with CBSA and other PGAs to resolve any release issues or inquire about the status of entry.
* Communicate with internal departments (accounting, technical, logistics, etc.) to coordinate shipment or client-specific needs.
Assist and provide guidance to clients on job orders, price quotes, billing, or operational questions.
* Validate and ensure completeness of Client release base on specific profile instructions.
* Perform other general clerical duties.
* Verify data and enter customer information into the system as needed.
* Communicate with customers and open files in the system.
* Communicate reservation confirmations/instructions to the agent.
* Quickly and effectively resolve customer issues, challenges, or discrepancies in performance and service with a third-party service provider.
* Ensure that customer profiles and their specific standard operating procedures (SOPs) are maintained and adhered to.
* Perform other general office duties.

* Completion of High School
* 3 + years of working experience in logistics, ocean or air freight or supply chain
* Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines.
* Knowledge on CBSA regulations, importation documents and transport
* CCS certification is a plus but not mandatory
* Proficient computer skills required (MS Office) and can quickly learn the company software and specific programs.