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Call centre manager

Services de Gestion Quantum Ltée

This is a Full-time position in Montreal, QC posted November 3, 2019.

Position: Call Centre Manager Location: Saint-Laurent Salary: Up to $55,000 per year, depending on experience Perks: Benefits and pension plan We are seeking a Call Centre Manager to join a growing team located in Saint-Laurent In this role, you will be responsible for helping customers by providing product and service information and resolving issues.

Responsibilities: Be the primary escalation contact for customers Lead projects/process improvements to resolve short and long-term customer issues Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: 2 to 3 years of experience managing a team in a call centre environment Ability to prioritize and multitask Excellent communication skills in English