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Innomar Strategies Inc.: Field Case Manager

Innomar Strategies Inc.

This is a Full-time position in Montreal, QC posted August 1, 2020.

Are you looking to make a difference in a patient’s life?

At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures.Innomar Strategies has ongoing opportunities and needs for a Field Case Manager in Montreal, QCUnder the direction of a District Manager, the Field Case Manager for the Program is responsible for managing all aspects of the program for assigned physicians in a given geographical area or hospital.

The individual will work directly with the physicians and or the office staff to provide proactive and seamless services with respect to the program by accessing the ongoing needs of each MD/office such that the service levels provide a clear differentiating factor between this Program and other patients’ support programs.

The resulting objective of this superior and proactive service will be to increase the patient program enrollment and improved patient outcomes.

Knowledge in regional government payer policies, private payer policies and procedures is required.

Regular travel to various HCP offices is a primary responsibility of the role.

The FCM typically oversees large accounts inclusive of University settings and may cover rural and tertiary health centers as neededPRIMARY DUTIES AND RESPONSIBILITIES:Be the single point of contact for the program with physiciansAssist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentationProvide ongoing updates to MDs on patient statusProvide therapy guidelines to manage physician expectations with respect to reimbursementWork collaboratively with Personal Care Specialists, Wellness Case managers and Sales representativesProvide program service explanation to MDs and/or Office staffPromote the program with the marketing tools providedCustomize current program elements to meet the needs of assigned physicians: adjust based on in clinic and remote MD needs.Work in the field and perform regular services calls with MD and/or Office staffConsult patient charts in order to effectively complete necessary paperwork to obtain coverageFollow up with MD to insure patient status updates are sharedResponsible for providing customized monthly reports to physiciansAccurate and timely patient charting in CRMParticipate in scheduled physician meetings with Sales representativesAttends scheduled Continuous Medical Education events and reports new activities; Identify areas for risk and foster proactive, continued quality improvement.Proactively provides assistance to resolve client issues with regards to assigned physicians; Provides in service presentation to physiciansAdhoc duties as assignedBilingualism (French and English) required.RN or RPN; Registration with the Provincial College of Nurses; case management experience preferred; Minimum three (3) years nursing experience in a clinical setting an asset; Available to travel within an assigned territory, some overnight travel may be required; Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel; Experience and background in various therapeutic areas is an asset; Normally requires a minimum of five (5) years in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support,Background in business administration (pharmaceutical) sales and marketing an asset; Knowledge of private and public reimbursement structure, systems, and process; Experience withreimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation; Strong analytical skills including interpretation of regulation and legislation; MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:Knowledge of pharmaceutical distribution industryStrong customer service skillsStrong business acumenStrong analytical and mathematical skillsStrong critical thinking skillsAbility to communicate effectively both orally and in writingEffective interpersonal and leadership skillsEffective organizational skills; attention to detailAbility to consistently meet deadlinesExcellent problem-solving skills; ability to resolve issues effectively and efficientlyExcellent presentation skillsIntermediate knowledge of Microsoft Word, Excel, PowerPoint and other Office ProgramsHold and maintain a valid, non-expired, unrestricted driver’s licenseWe offer competitive total rewards compensation.

Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.Competitive compensation packagesComprehensive health and dental plansFlexible & remote workingoptionsEmployer RRSP-matching AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world’s largest pharmaceutical services companies.

Innomar Strategies, a part of AmerisourceBergen, is Canada’s leading patient supportprovider for specialty pharmaceuticals.

Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care.

Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.