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Local Logic: Customer Success Manager

Local Logic

This is a Full-time position in Montreal, QC posted April 5, 2021.

Our missionAt Local Logic, our mission is to help make sustainable, equitable, and prosperous cities through the power of data.We started our journey at McGill University’s urban planning department, where we came to see that cities were being developed in all kinds of unsustainable ways.

Why were sprawling suburbs still being built, when doing so would increase pollution and obesity?

Why were new business parks being built far from mass transit, when doing so would make traffic congestion skyrocket?

Why was social housing being built in places that would exacerbate social problems rather than improve them?It became clear to us why: Cities are incredibly difficult to understand.

But we realized that with recent advances in data science, all the complexity of cities could be made simple enough for anyone to understand.

And that understanding would be essential to making the sustainable, equitable, and prosperous cities that we so desperately need.Today, Local Logic makes AI-powered software that optimizes real-estate projects for maximum affordability and minimal environmental impact, all the while generating healthy returns for the developers.

This software is powered by the billions of insights we’ve generated over the years that describe all aspects of cities from the distance to the nearest bus stop, to the quietness on a street, to the most recent trends in the housing market.To date, we’ve helped millions of people find their next home by partnering with the top real estate brands in the US & Canada.

In fall 2020, we secured a Series A funding round to grow our team, enhance our products, and ultimately, help city builders across the continent make the cities of the future.Your missionAs Local Logic’s Customer Success Manager, you’ll be responsible for managing our customer success process ensuring that our clients have a delightful (i.E.

achieve their goals and a value partner) experience with our team, company throughout the relationship.

You’ll manage a combination of accounts, some support and customer experience / growth.

As our first Customer Success Manager, you’ll have the opportunity to help shape the future of customer success at Local Logic.You believe in our mission and want to help us achieve it.

You bring your own unique perspective to the team, so you can challenge the way we do things for the better.

You’re able to speak up when you disagree, ask questions when you don’t understand, and take ownership of your work.We’re a remote-enabled company, so if you want to work remotely once a week, twice a week, or five days a week, you’ll have all the necessary tools and support you need to do so.Why should you work here?At Local Logic, you have an amazing opportunity to be an early team member of an expanding series A backed startup We are focused on understanding the world and its cities to predict the future, and make the real estate market more transparent.We are a people first company that strives to create the best experience for our employees by creating an inclusive, collaborative, challenging environment to learn and problem solve on a daily basis.You will have access to benefits such as: stock options; comprehensive health, dental and vision plans for you and your family; annual coverage for paramedical services like massage, nutrition and naturopathy; telemedicine service for employees and their families; a culture that emphasizes learning and work-life harmony; competitive vacation policy; $250 discretionary health and benefits credit.To support our company value of being Growth Oriented, employees are given a $500 annual professional development credit, as well as 8 hours of professional development time per month.

Take the time to develop a new skill, read up on the industry, attend a workshop or conference, or take a short course!Our commitment to diversity & inclusionWe’re aiming to build a diverse team and inclusive company culture.

We are an equal opportunity employer (EOE) and do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.As our Customer Success Manager, your responsibilities will include:Responding to incoming support requests i.E.

debugging issues or triaging them to the appropriate colleagueOnboarding new clientsEnhance the customer relationship and experience through quarterly business reviews you conduct or through nurturing email campaigns.

Being an ally for our customers by developing strong relationships with key accounts, advocate internally for our partners, while bringing the right parts of the organization together to solve partner problemsBeing an internal champion: proactively gather feedback and improvement opportunities, bring those to our teamsProactively watching out for account development opportunities including renewals, upsell, cross-sell or implementationData-driven and understanding metrics from our customersKey requirements:3+ years of experience in customer success, sales or support in the tech industryExcellent overall communication skills: written, presentation, and verbal Ability to embrace change and adapt to shifting priorities (agile mindset)Working knowledge of HTML / CSS / JavascriptComfortable working with modern cloud technologies (i.E.

Slack, GSuite etc.)Experience with support software (i.E.

Zendesk, Vitally, Intercom etc.)Experience with CRM software (i.E.

Pipedrive, Salesforce, Hubspot etc.)You are bilingual (English / French)Powered by JazzHRq3rNJjIPVK