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Senior Manager – Demand & Capacity Management

CSAA Insurance Group

This is a Full-time position in Montreal, QC posted September 23, 2022.

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S.

Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life’s uncertainties, and we’re proud of the culture we create together.

As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable.

At CSAA IG, we hire good people for a brighter tomorrow.

We are actively hiring for a Senior Manager – Demand & Capacity Planning
– Remote Join us and support CSAA IG in achieving our goals.

Your Role: Reporting to the VP of the Enterprise Strategic Initiative Office, the Demand & Capacity Management Leader supports the value streams within Personal Lines Solution Delivery.

This strategic role partners with Value Stream Leaders and Product Managers within all Personal Lines Value Streams and Platform owners to facilitate robust roadmap planning, articulate utilization of capacity across demand types by Value Stream and Application, and to support resource allocation decisions.

They will play a crucial leadership role in creating a holistic representation of how capacity is being used across value streams to deliver business features, including Strategic Initiative investments, “Run the Business” demand and Operational Quality and Technical Optimization demand, along with creating visibility into application-level investments resulting from delivery of features.

They will partner with Value Stream Leaders to understand the pipeline of future demand across all work effort types to surface bottlenecks and capacity constraints, will facilitate strategic decisions around resource allocation and staffing, will coordinate with Value Stream Leaders and Product Managers to publish integrated views across value streams depicting work in flight, will define and optimize paths for delivery of routine demand, and will partner with Platform owners and Finance representatives to create visibility into work efforts at various levels, including by initiative, value stream, category and application.

Your work: Represents division in IT Intake, facilitating distribution of demand within the scope of Personal Lines Solution Delivery to the appropriate path for delivery.

Partners with Value Stream Leaders to articulate a multi-year roadmap of technical advancements required to support the Vision and Strategy of each Value Stream.

Partners with Value Stream Product Managers to create and maintain an integrated delivery roadmap of all work effort types in flight.

Facilitates cross-value stream leadership activities to analyze future demand and work in flight to identify dependencies, synergies, sequencing opportunities, cross-ART skill propagation opportunities etc.

Acts as an aggregation point to bring together data across value streams to create insights into resource utilization against initiatives, value streams, applications, and investment types.

Supports ESIO and Personal Lines Solution Delivery leadership in performing detailed cross-value stream analysis of bottlenecks and imbalances in demand type and/or resource skillsets to aid in optimization of overall delivery.

Partners with finance division to aggregate information at a division, value stream, application and initiative level to support financial planning and budgeting for the Personal Lines Solution Delivery organization.

Facilitates resource capacity planning and allocation for projects to enable shifting of resources within IT Value Streams to focus on the highest priorities.

May act as a delegate or back-up for the ESIO Technology leader as needed.

What would make us excited about you?

Bachelor’s Degree in Computer Engineering or Management Information Systems Degree or equivalent experience.

Certified Scrum Master or Certified Product Owner certifications highly desired.

Operational Excellence: Sets high stretch standards of performance for self and others; low tolerance for mediocrity; high sense of responsibility.

Resourcefulness / Initiative: Passionately finds ways over, around, or through barriers to success.

Achieves results.

Goes beyond the call of duty.

Shows bias for action.

Customer Focus: Monitors and achieves customer satisfaction; establishes partner relationships with clients; visible and accessible to clients; seeks out customer needs and future opportunities beyond current products.

Energy/ Drive: Entrepreneurial and self-motivated; exhibits high energy, strong desire to achieve, and a strong dedication level; competitive in nature; wants to win but not at all costs.

Innovative/Thinking Big: Curious and passionate about improving and accelerating delivery with a creative approach that challenges norms.

5 Years in a technology leadership role required.

Experience leading in a matrixed organization with a distributed workforce.

Experience in Scaled Agile delivery.

Detailed understanding and experience delivering multiple large-scale projects.

Strong problem-resolution and analytical skills.

Shows respect for differences through excellent communication skills with people from an array of backgrounds.

Confidence can sometimes hold us back from applying for a job.

But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate.

CSAA IG is a place where everyone can grow.

So, however you identify and whatever background you bring with you, please apply if you meet most of the requirements (not all) and this is a role that would make you excited to come to work every day.

CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large.

We are on a climate journey to continue to do better for our people, our business, and our planet.

Taking bold action and leading by example.

We are citizens for a changing world, and we continually change to meet it.

Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

COMMIT to being there for our customers and employees.

CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more Read more about what we offer and what it is like to be a part of our dynamic team at: [Benefits ( ]( In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person.

Submit your application to be considered.

We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [](

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG.

We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender.

Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S.


The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $147,519-$163,900.

However, we have a location-based compensation structure.

Our salary ranges vary and are calculated based on county of residence.

The full salary range for this position across all the states we hire in is 132,750-$196,600 This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 18% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location.

Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the exception of California, Hawaii and Alaska.

Must have authorization to work indefinitely in the US.

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