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Senior Manager, Loyalty Development


This is a Full-time position in Montreal, QC posted April 30, 2021.

Requisition ID: 102429 Join the Global Community of Scotiabankers to help customers become better off.

Purpose Implement new partnerships, and rewards and loyalty models into Scotiabank Loyalty programs, interact with key partners and develop innovative plans and strategies to deliver incremental value to members.

Ensure business strategies, plans and initiatives are delivered and managed in compliance with governing regulations, internal policies and procedures.

Key Accountabilities
• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Responsible for the supporting the development of a strategic plan to expand the value proposition of loyalty rewards program, building new components and enhancing existing ones
• Contributes to strategic planning to broaden and deepen value of loyalty program
• Executes strategic initiatives including implementation of new partnerships and operating models with internal partners, strategic vendors and new loyalty partnership businesses
• Evaluates new loyalty models, digital technologies, e-commerce and fintech opportunities to lead the Canadian loyalty market in terms of innovation and customer value
• Support partnership development initiatives by evaluating prospect opportunities in key industries and segments, managing the proposal development process and establishing a highly-effective methodology for sales management
• Manages models against results including operating cost, loyalty member engagement, program value, service levels as well as compliance, security and privacy standards.

• Develops and executes against innovation roadmaps to align bank resources and deliver a high rate of innovation and value to loyalty program members.

• Maintain results-focused competitive intelligence with a global view that contributes to the innovation and competitive strategies for the loyalty program
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Contributes to an environment of effective and efficient operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Education and Other Requirements
• Business Degree or MBA, strong background in business, Payments and loyalty experience, preferably in financial services
• 5 years strategy, partnerships, new program development and management.

Sales support an asset.

• Demonstrated experience and understanding of digital products and partnerships
• Strong business casing skills and an ability to prioritize diverse innovation and partnership opportunities to maximize bank results
• Excellent written, presentation and communication skills, ability to communicate on a broad spectrum
• Excellent analytical, problem-solving and critical thinking capabilities
• Results-oriented, self-starter, with highly effective strategic influencing and negotiating skills
• Ability to operate and deliver through periods of high pressure/high risk and demanding timelines
• Demonstrated ability to work in a fast-paced, high energy environment with a proven ability to meet multiple deadlines and tasks
• Excellent project delivery skills, with proven accomplishments leading cross-functional projects Location(s): Canada : Ontario : Toronto As Canada’s International Bank, we are a diverse and global team.

We speak more than 100 languages with backgrounds from more than 120 countries.

Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here .

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.