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Tory Burch: Assistant General Manager

Tory Burch

This is a Contract position in Montreal, QC posted June 3, 2021.

JOB SUMMARYAs the Tory Burch AGM, you are a critical leadership partner a ” Co-pilot” to the GM and someone the store staff can rely on for guidance and growth.

You will partner with the GM to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives.

You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.JOB DESCRIPTIONRESPONSIBILITIESDrive the Business & Deliver ResultsIn partnership with the GM, ensure the store is on target to achieve financial targets through monitoring and improvement of measureable statistics that drive the business.Monitor team sales targets & other metrics, provide feedback and analysis to the GM.In partnership with the GM, manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary.Oversee the development of clientele in partnership with GM, through leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal client business through you and your sales staff.Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.Ensure disciplined control of payroll expenses.Leadership & People ManagementLead by example and model behavior that reflects the companys core values.Appropriately manage conflict and take ownership for your part in the team dynamic.In partnership with GM, manage overall team performance & growth:Hold people accountable to a high standard of excellence.Recognize contribution of others and celebrate success.Act as the Transformational Leader of the Floor (TLOF) and motivate the team on achievement of sales plans & personal sales goals.Manage and monitor team morale & talent retention.Provide clear feedback and regular coaching.Foster teams ongoing growth & development through both training & on-the-job learning.Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner.Leverage the DOR Program to develop skillset and competencies in leadership teamUtilize MTB, mid year and annual performance appraisals to help develop staff and ensure both store and company goals are met.Assist in recruitment, selection and on-boarding of store staff.Partner with GM to execute effective store communications, ensuring that staff is involved & updated.Display a strong commitment to self-development and growth.Contribute to a positive atmosphere that is fun, professional, productive, and team oriented providing clear feedback and regular coaching.Deliver the Customer ExperienceLead by example; train, guide and coach staff on selling & service skills, drivingthem to create transformational customer experiences & exceed sales targets.Partner with the GM to create the transformational experience in your boutique customize it for your customer demographic & manage your team to develop & maintain productive customer relationships.Build a strong consignment business in your store.Ensure visual merchandising and maintenance standards are met at all times.Ensure a high level of customer service through extensive product knowledge and product ownership.Represent the BrandEmulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude.In partnership with the GM, oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business.In partnership with the GM, take ownership for maintaining the Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.Operational ExcellenceUnderstand the importance of efficient store operations & support the GM in achieving this.Consistently adhere to all operational procedures.Take ownership for accuracy of information entered in POS & other technology as required.Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline).Protect our assets by adhering to all loss prevention and operational policies & procedures.Communicate merchandise needs to GM to support sales.Ensure strong partnership with your GM to ensure alignment & timely two-way communication.Detail oriented with ability to multi task and prioritize work to produce desired outcomesEDUCATION & PRIOR EXPERIENCE NEEDEDUndergraduate degree (business or fashion related discipline a plus).3-5 years of management experience in a luxury or service driven environment.Prior experience as a GM a plus.Proven track record of success.REQUIREMENTSMust have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.Occasional overnight travel may be required.Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.CORE SKILLSAdaptable Change before you have toChanges course easily Knows when to be patient and when to push Works well in the gray Shows grace under pressure Owns mistakes and learns from them Balances multiple prioritiesEntrepreneurial Spirit Own itTakes initiative, doesnt wait for direction Builds for the future Takes personal ownership and accountability Is resourceful in getting things doneCollaborative No ” I” in ToryIs self-aware and open-minded Integrates the perspectives of others Is direct but respectful Communicates cross functionally Knows when to get people involved and when to make a decision Takes an inclusive approachClient & Brand Focus Put yourself in Torys shoesPassionate about the brand and the work Creates a transformational client experience Makes decisions in the best interest of the company and our customers Focuses on internal and external customersLive the Values Being ” Buddy”Keeps the” Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) Its not just what you do, but how you do it Contributes to a positive and productive environmentFunctional Expertise Know Your StuffHas the skills necessary to perform the job Keeps current on trends, skills, and practices Puts learning into practiceFOR PEOPLE MANAGERS: Team Builder Its all about ” We”Sets team goals and roles Develops, motivates and empowers Delivers constructive and encouraging feedback Holds people accountable for results Recognizes high performanceFOR PEOPLE MANAGERS: Change Leader Change is the essence of lifeChallenges the current point of view Puts changes in context for the team Executes changes that impact the business Is proactive and positive Listens to and keeps the team up to speed